Returns Policy


Returns address: Bassgodeeper, Rosemullion, Portheast Way, Gorran Haven, St Austell, Cornwall, PL26 6JA, UK. For your protection, we recommend that you use a recorded-delivery service when returning goods to Bassgodeeper.net Returning Undamaged or Non-Defective Goods IMPORTANT. Unless the product is defective, you will not be able to return any product. We can only accept the return of items if they are faulty or were supplied in error. PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until we have received them. For your protection, we recommend that you use a recorded-delivery service when returning goods to bassgodeeper.net We can only refund postage charges or accept the return of opened items if they are faulty or were supplied in error. Returning Damaged, Defective or Incorrect Goods Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange. Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item, as this may be needed. Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact us at info@bassgodeeper.net immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we will not send out a replacement item. This returns policy does not affect your statutory rights.